FAQ

Callit is a marketplace that connects you with independent, licensed mechanics and apprentices in your area, matching you with a qualified professional the same way modern on-demand platforms connect people to independent service providers. You book the work you need, and your mechanic comes to you.

Yes. Every mechanic and apprentice on the platform works independently with their own tools, licensing, and insurance. We verify credentials before anyone is able to take jobs through Callit.

All services on Callit are booked in advance through the app or website. Once your request is confirmed, your mechanic will arrive within 2 hours to perform the repair — a window we've set to account for GTA traffic and keep every appointment reliable. As our network of mechanics grows, we expect to shorten this to 1 hour and introduce faster, on-demand service for quick jobs like tire changes and battery replacement.

No surprises. Callit calculates your price upfront before the work begins, based on the service and parts you choose, so you know the cost before you commit.

You can choose OEM (original equipment manufacturer) parts or "Callit trusted parts" — quality-vetted alternatives — depending on your budget and preference. The choice, and its effect on price, is shown before you confirm.

Your mechanic comes to you — at your home, workplace, or wherever your vehicle is parked — so you don't need to visit a shop.

Yes. Every repair or service performed through Callit is automatically logged to your vehicle's service history, so you always have a complete, accessible record. Work is also reported to CARFAX, so it's reflected in your vehicle's official history.

Yes. Every part replaced through Callit is covered by a 6-month warranty. If anything goes wrong with that part during those 6 months, it will be replaced at no additional cost to you.

Yes. Fleet customers can add all of their vehicles to their account and submit service requests for as many as they need, with business pricing that reflects the scale of a fleet. Like our other repair services, fleet work is always scheduled in advance.

Emergency roadside service is our top priority and the one exception to booking ahead — it's handled immediately, so if you're stranded, help is on the way right away rather than scheduled for later.

Yes, you can cancel anytime. If you're cancelling because your mechanic is running late past the scheduled window, there's no fee. Cancelling for other reasons may incur a fee.

We accept credit and debit cards. For major repairs, we also offer installment payment options through Klarna and Affirm, so bigger jobs are easier to fit into your budget.

Not at all. You're welcome to stay and watch, but you don't have to be present. Either way, your mechanic uploads photos of the parts used during the job, so you can always check your dashboard afterward to confirm exactly what was installed on your car.

Just enter your VIN (Vehicle Identification Number) on our website, and if it's recognized, we'll show you the services available for your vehicle. Please note that certain exotic and high-performance luxury vehicles are not currently supported.

Your license plate helps your mechanic find and identify your exact vehicle, especially in busy or crowded parking lots with many similar cars. This way, service can begin even if you're not there in person when the mechanic arrives.